Sales Center Program Manager

Job Summary
• This role is responsible for developing and executing plans to optimize processes and capabilities while mentoring junior team members to achieve strategic goals. The role collaborates cross-functionally, and leverages data analytics and project management methodologies to drive transformations. The role monitors performance metrics, identifies complex trends, and provides regular reports to leadership to support organizational growth.
Responsibilities
• Develops and executes comprehensive strategic plans for the enhancement and optimization of business processes and capabilities throughout the organization, contributing to long-term competitive advantage.
• Ensures the organizational framework for critical processes and capabilities aligns with the broader business architecture, long-term vision, and scalability.
• Collaborates cross-functionally to ensure seamless integration and alignment of processes and capabilities with the organization's overarching strategic goals.
• Utilizes advanced data analytics and predictive modeling to identify complex trends, patterns, and opportunities, driving transformative process improvements, substantial cost savings, and revenue growth.
• Implements cutting-edge project management and quality improvement methodologies to optimize processes.
• Designs and refines performance metrics and KPIs for processes and capabilities to provide insights and recommendations for operational excellence and competitive advantage.
• Identifies and manages risks associated with process and capabilities change to ensure business continuity, regulatory compliance, and strategic risk mitigation.
• Serves as a mentor and advisor to junior team members, actively cultivating their professional growth and fostering a culture of excellence within the team.
• Prepares and delivers regular reports and presentations to leadership, conveying the status of process and capability initiatives and their impact on business outcomes.
Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in business operations, business process improvement, change management, or a related field.
Preferred Certifications
• Certified Sales Operations Professional (CSOP)
Knowledge & Skills
• Accounting
• Agile Methodology
• Auditing
• Automation
• Business Operations
• Business Process
• Business Requirements
• Change Management
• Continuous Improvement Process
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Lean Six Sigma
• Process Improvement
• Project Management
• SAP Applications
• Six Sigma Methodology
• Supply Chain
• Workflow Management
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.