Administer to Work Process Associate

Qualifications

• Good verbal and written communication skills in English and Spanish – minimum B2 level

• At least 6 months of experience in HR domain

• Knowledge on managing employee life cycle activities like Talent development, Mobility, Workforce administration, talent acquisition, case management, helpdesk, remuneration, etc.

• System data entry knowledge (Workday, Oracle HCM, Taleo, SuccessFactors, etc.)

• Experience of maintaining data in excel, Pivot, V Look up

• Handle complex problems raised by client and provide solutions

• Handle the client communication and client reporting

• Excellent job organization and time management skills

• Attention to details and very good analytical skills;

• Interaction with client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members

• Graduation is required – Bachelor’s degree

Job Responsibilities

• Respond to client’s queries accurately (via phone, live chat, email and case management system)

• Process, maintain & administer HR transactions & provide support (across Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)

• Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests

• Provide clarification of HR policies and procedures

• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan

• Organize knowledge sharing sessions both within the team and cross teams

• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool

• Liaison with third parties, vendors and multiple stake holders

• Reporting errors and issues to the Team leader on time

• Ensuring quality and timeliness of work

• Focused, diligent, high on quality and timeliness are the basic requirements for the role

• Reporting data for personal performance and maintaining personal tracker

• Exhibit strong problem-solving and business acumen skills