Cybersecurity Senior Analyst

Role Responsibilities

• In this position you will be responsible for monitoring and investigating IT security alerts, determining the source of the threat, the extent to which client assets have been compromised and making recommendations for remediation.
• Perform analysis of security events from multiple sources including but not limited to events from  endpoint detection tools, network and host-based IDS, firewall logs, system logs (Unix & Windows), mainframes, mid-range, applications, and databases.

• Interface with clients via chat, tickets, phone calls  to address their issues, concerns, and questions, and drive to satisfactory closure any issues that impact the service and its value

Requirements

Experience, Skills and Abilities

• Experience:

• Previous experience in raw log files review, data correlation, and analysis (e.g., firewalls logs, network flows, intrusion detection systems, system logs).

• Awareness of Information Security concepts (malware, emerging threats, attacks, and vulnerability management).
• Previous customer support experience including the resolution of customer escalations, incident handling and reporting

• Skills and/or abilities required to perform the essential functions of the job

• Good technical communication skills, both written and verbal
• Excellent problem-solving skills that would allow for the ability to diagnose and troubleshoot technical issues

• Client-focused with a passion for delivering service excellence
• Sense of urgency and ability to work under pressure
• Possess high standard of integrity and confidentiality

Education/Experience

• 1-3 years of work experience in Experience in adjacent areas (Security Operations Center, Network Operations Center, System Administrator, Platform/Tool Support Engineer, IT Helpdesk support).

Preferred Certifications

• One or moreIndustry certification from vendors such as: ISC2, GIAC, EC-Council, Cisco, Juniper, CompTIA, ITIL, Unix, Microsoft, Oracle, etc.