L2 Support Engineer

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career;
• Meaningful work in a stable and fast-paced company;
• Diversity of people, projects, and platforms;
• A supportive, fun, and inspiring place to work.

Would you like to join us?

Asen Yordanov is looking for a new team member.

Your daily routine would include:

• Tickets handling
• Responsible and accountable for driving the root cause and ensuring all issues are addressed and resolved in a timely manner
• Troubleshooting and problem resolution across various application domains and platforms
• Testing and reproducing reported issues
• Log tracing and requests retrying
• Creating guidence and documentation about resolved tickets/cases
• Application and performance monitoring
• Configuration management
• Providing recommendations for architecture and process improvements
• Reports to management on backlog status, application and server issues
• Work in close collaboration with QA team and DEV team

We’ll know you can make it if you have:

• Work with ticketing systems (JIRA, ServiceNow)
• System monitoring experience
• Problem solving instinct
• Analytical thinking
• SQL basic knowledge (Oracle DB, MSSQL, Postgres)
• Experience with API testing tools – SOAP UI, Postman
• Experience with JIRA, Confluence, Bitbucket
• Networking and security knowledge
• Fluent English

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with;
• Modern working environment for your comfort;
• Friendly, ambitious, and motivated teammates to support each other;
• Thousands of online and in-person learning opportunities to grow;
• Challenging assignments and career development opportunities in multinational environment;
• Attractive remuneration package;
• Flexible working schedule and opportunity for home office;
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.