Partner Experience Lead API Program Manager

Job Summary
This role is responsible for ensuring API adoption in the markets, delivering Train the Trainer sessions on API to p-AOMs and focus on assessing new API solutions.

The role uses data-driven insights and collaborates with stakeholders to manage risks and guide continuous improvement. The role explores innovative methodologies, delivers impactful presentations to leadership, and mentors junior team members, all while fostering a culture of innovation and excellence within the organization.

Responsibilities
• Shapes the organization's overarching strategic vision for business process enhancement and capabilities optimization, driving innovation and fostering a culture of continuous improvement.
• Transforms critical organizational processes and capabilities to become adaptable, scalable, and strategically aligned.
• Collects and analyzes data to measure process performance and uses insights to guide decision-making and continuous improvement efforts.
• Collaborates with internal and external stakeholders to gather input, feedback, and requirements for process improvements.
• Delivers presentations to the leadership effectively communicating the strategic significance of process and capability initiatives, their impact on business outcomes, and their role in defining the organization's future.
• Explores and implements innovative project management and quality improvement methodologies, ensuring that the organization remains at the forefront of industry best practices.
• Documents processes, procedures, and best practices to ensure that standardized processes are followed throughout the organization and updates documentation as processes evolve.
• Identifies and assesses potential risks associated with process changes and develops mitigation strategies to minimize the impact of process disruptions.
• Stays current with industry best practices and emerging trends in process management and mentors junior team members.

Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• At least 6 years of work experience, preferably in business operations, business process improvement, change management, or a related field.

Knowledge & Skills

• Accounting
• Agile Methodology
• Auditing
• Automation/ AI technologies
• Business Operations
• Business Process
• Business Requirements
• Change Management
• Continuous Improvement Process
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Process Improvement
• Project Management
• SAP Applications
• Six Sigma Methodology
• Supply Chain
• Workflow Management

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts large functions and leads large, cross-division functional teams or projects.

Complexity
• Provides highly innovative solutions to complex problems within established policy.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.