Services Pursuit Center Team Manager

Pursuit is the driving force of our direct Managed Services business and are the custodians of services selling best practices in HP.

In an increasingly digital, automated, AI and software focused world, HP is investing in focused pursuit centres of excellence - our Pursuit Centres - driving automation, best practices, and operational rigour in everything that we do and in everyone that does it.

As our portfolio evolves to become more capable of being configured quickly, the value pursuit centres bring is as a factory for competitive, compelling and customer focused proposals for our managed services business.

This role is responsible for managing the pursuit engagement team and developing and executing strategies aligned with organizational goals. The role oversees proposal creation and leads contract negotiations while maintaining positive client relationships. The role coordinates communication, tracks progress, identifies improvement areas, and contributes to team skill enhancement and growth.
Responsibilities

• Manages a team of individual contributors and/or supervisors, overseeing day-to-day activities, with fairness and consistency in a timely manner, ensuring compliance with the organization’s policies and procedures.
  • Engages in setting up performance objectives, assembling project teams, resource allocation and ensuring the successful execution of diverse services segment management programs and processes.
  • Assumes responsibility for ensuring the overall business success of a set of services, solutions, or a specific portion of the portfolio, product family, or functional segment.
  • Develops strategies and business plans that align with organizational objectives, focusing on driving profitable growth and enhancing total customer experience.
  • Manages and closely monitors the performance of product and service business metrics, including ACV, Marins Profitability, TAT and others.
  • Collaborates with cross-functional teams to identify and implement process improvements within the services route to market, delivery, business operations, and individual and team productivity to enhance overall efficiency.
  • Guides the team in defining program objectives and KPIs and setting expectations for implementation across various business groups, fostering creativity and motivation.
  • Develops budgets with significant input from higher-level managers and ensures project adherence to budgetary constraints.
  • Acts as subject matter expert, identifies opportunities for process improvement and policy development and recommends changes in alignment with business tactics and strategy.
  • Performs talent management responsibilities including recruitment, performance management, coaching and career development.

Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in sales, business development, or a related field.
Knowledge & Skills

• Expert in Services & Solution Business and Services Market knowledge
• True leader (especially if remote management needed)
• Strong execution and focus on results achievement
• Process & Quality focus
• Expertise in international culture, execution & Governance
• Experience and proven success in either Outsourcing Sales or Pursuit
• Strong professional image with good HP business understanding
• Solid Financial skills & Business Acumen
• Used to work in complex, pressures environment
• Highly adaptive to change and not easily distracted by organizational and structural changes
• Strong attention to details
• Ability to prioritize workload with discretion and minimal direct supervision

Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking
Impact & Scope
• Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.
Complexity
• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.