Social & Advocacy Manager NYX Professional Makeup

Are you passionate about contemporary marketing & business development that is for the first time shaped & driven by L’Oréal?

Then joining L’Oréal Consumer Products Division Marketing Structure, in the role of “Social & Advocacy Manager, NYX Professional Makeup” might be the opportunity that you’ve been looking for!

At L’Oréal Consumer Products Division (CPD), we create personalized brand experiences online and offline that make our customers the center of our iconic brand universe. We make the customer the hero of our brand story. Every day we push boundaries in the world of traditional and digital strategies to advance the brand building, the retail excellence and the digital engagement creating real emotion through memorable brand experiences and creative marketing initiatives.

As a Social & Advocacy Manager for NYX Professional Makeup you will be responsible for:

End-to-end Influencers, Ambassadors, KOLs & Event Management 

• Own relationships with influencers (identification, contact, events etc.) & editors (O&O) in cooperation with Ν+1, SPM and the agency, acting as the advocacy voice of the brand
• Lead the content creation hub to leverage consumer trends on social media with relevant, creative & engaging content
• Organize events to engage Influencers, KOLs (Key opinion leaders), consumers and shoppers
• Follow-up on budget allocated on influencer and event management
• Actively track KPIs and activities’ performance to optimize and propose improvements
• Manage brands’ PRO ARTIST Community & communication in cooperation with the relevant teams

Consumer Advocacy through content generation and social media platforms 

• Create the brand tone of voice on social media
• Own and fuel social media accounts with the support of Junior Online Brand Manager (JOBM)
• Overview community management with the support of JOBM and develop an understanding of consumers and shoppers through social engagement and analytics
• Perform social media listening and report related KPIs
• Define KPIs, implement reporting tools to monitor communication campaigns performance

Personalized experience & data segmentations though our loyalty program in CRM

• Own and overview the CRM Strategy with the support of JOBM
• Lead the way to the best CX in-store when it comes to Loyalty
• Elevate the program to O+O with the support of RM, Area Manager, CDMO & the Agencies
• Actively track KPIs and activities’ performance to optimize and propose improvements

You have… 

• 3-4 years of relevant experience in a similar or associated role; experience in end-to-end influencer campaign management, event production and/or advocacy projects management
• Bachelor or master’s degree in Digital Marketing, Communications or relevant field will be considered a plus
• Solid understanding of the social media landscape including topics like influencers advocacy & CRM.
• Established press & influencers relationships. Strong ability to cooperate and liaise with advertising & PR agencies, internal & external partners.
• Creative thinking, attention to detail & ability to act as a project manager for cross-functional teams to deliver a high level of creativity & accuracy
• A passion for Digital & everything Tech related
• Excellent Communication, cooperation & presentation skills
• Excellent command of the Greek & English Language (written & verbal)

You are…

Strategic.  In the way of thinking & having the ability to react and adapt quickly, following the market needs.

Entrepreneurial. Every single day, you spot opportunities to shake things up and change the world for the better.

Driver. There’s no blueprint for the future. You’ll have to design it.

Only human. You’ll screw up sometimes, but you have no fear of failure because you’re smart enough to learn from mistakes.

Ambitious. You crave success and we’ll support you all the way. That way, we all win.

Respectful. Whether you’re talking to our CEO or anyone else, you treat everyone the same.

One of the gangs. Even if you’re Superman or Wonder Woman, you recognize that teams are the real heroes. And so, do we.

Open. To new ways of doing things. To other people’s (sometimes crazy) ideas.

You. You’re real. And you’re true to yourself. We cherish and celebrate diversity, so you’ll feel right at home whoever you are.