Collection & Disputes Analyst

Joining the Collection&Disputes Team, you’ll find a knowledgeable squad in processes like Order Release, Disputes Management, Credit Committee Management, Direct Debit and many more. Our customers are BAT Entities from around the world, and we have a complex scope with more than 30 of them. The main objectives revolve around collecting and handling the incoming payments, analyzing the overdue, running disputes and crafting good business relationship with customers. Accuracy is key, because all our work is subject to Sox Compliance.

Your key responsibilities will include:

• Effective and timely delivery of Order to Cash processes according to the agreed deadlines and in line with audit recommendations
• Maintain a close relationship with the EM/ Customers and acts on EM queries timely and accurate
• Ensure all controls are in place as per the agreed SLA’s and internal procedures
• Assist in the identification of continuous improvements to the GBS Order to Cash processes
• Work closely with other GBS functions
• Assist in training new colleagues in order to reduce process mistakes and improve accuracy and efficiency
• Understands the organization’s key strengths and aligns personal goals with the organization’s objectives
• Support the activities in scope for migration to be moved into shared service, in line with the migration framework and plan

What are we looking for?

• At least 1 year work experience in a field like Finance, Accounting, Customer Queries Management, Customer/Vendor Management, Back Office, Customer Support or Audit
• Technical / Functional / Leadership Skills desirable
• English (reading, spoken and written) proficient level
• High level of Microsoft Office suites knowledge
• Eager to work in a team or cross functional and able to demonstrate a positive attitude while focusing on completing tasks or goals
• Customer oriented, communication and problem solving skills
• Operational improvement and results oriented attitude

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritize continuous improvement within a transformative environment, preparing for ongoing changes