As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.


  • Level of languages: English-min B1+ level, Italian C1 level;
  • Customer service skills;
  • Strong interpersonal and negotiation skills;
  • Team player attitude;
  • Highschool diploma is mandatory.

Job Responsibilities

  • Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;
  • Investigating and resolving unapplied payments;
  • Initiating refunds for the overpayments;
  • Updating account status records and collection efforts;
  • Reporting on collections activity and accounts receivables status;
  • Working schedule: Monday to Friday within business hours