Configuration Manager

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career;
• Meaningful work in a stable and fast-paced company;
• Diversity of people, projects, and platforms;
• A supportive, fun, and inspiring place to work.

Would you like to join us?

Tsvetelin Stanilov is looking for a new team member.

As a Configuration Manager (CMDB) you will serve as a foundational component of IT service management, providing a comprehensive repository of configuration information that supports effective decision-making, risk management, and operational excellence within an organization's IT environment.

Your daily routine would include:

• Integration of external systems with ServiceNow platform;
• Develop and maintain detailed technical and process documentation;
• Establishing and maintaining the CMDB; managing data with import sets, updates sets and transform maps;
• Integration of external systems with ServiceNow platform;
• Data Management and Quality Assurance;
• Process analysis and automation;
• Perform System Integration Testing;
• User acceptance testing, transition and knowledge transfer to customers.

We’ll know you can make it if you have:

• Experienced in design and implementation of ServiceNow ITOM – Discovery, CMDB;
• Experienced in implementation, and customization of ITSM processes;
• Excellent communication and client-relationship skills;
• Basics in network technology (Router, Switches, Access Points,);
• Basics in IP V4 and IP V6;
• Experience in Health Check, Root Cause Analysis and error prevention;
• Good experience in Java and JavaScript;
• Good Windows and LINUX Knowhow;
• Good Experience in MSSQL;
• Fluent in English.

ServiceNow skills required:

• SERVICENOW ITOM (Discovery, CMDB (CSDM));
• Administration and Configuration;
• ITSM;
• CSM, Service Portal.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with;
• Modern working environment for your comfort;
• Friendly, ambitious, and motivated teammates to support each other;
• Thousands of online and in-person learning opportunities to grow;
• Challenging assignments and career development opportunities in multinational environment;
• Attractive remuneration package;
• Flexible working schedule and opportunity for home office;
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.