Dispute Management Process Lead

Qualifications

• High level customer service skills and very good communication skills;
• Highschool diploma (mandatory);
• Previous experience in Disputes / Collections;
• English and Dutch (minimum B2);
• Very good analytical skills, able to prepare analysis and reporting;
• Able to improve the process.

Job Responsibilities

• Analyses the ledger of deductions and disputes;
• Researches and resolves complex deductions and disputes;
• Performs research and collects the findings to help resolving the case using based on experience and client business knowledge;
• Can take leadership to ensure the delivery of a customer focused service to client with highly proficient knowledge of one or more processes and continually strives to improve the process ;
• Researches client specific disputes and deductions for validity;
• Raises credits for valid queries;
• Reviews and approves credits raised by team members;
• If deduction is invalid, provides proof to support collection efforts;
• Reviews account reconciliations;
• Working schedule: Monday to Friday within business hours.