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Domain Support Specialist

Ericsson

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Description

What you will do:
•    Actively monitor ticket queues to ensure timely response to tickets
•    Focus on improvement of automated recovery.
•    Responsible for supporting the process and tracking and resolving all assigned incidents through effective decision making and problem-solving skills.
•    Responsible for ensuring clear and concise communication with the customer regarding their order deliveries.
•    Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels

You will bring
•    Good communication and teamwork skills
•    English proficiency
•    Knowledge sharing
•    Linux average knowledge and exposure
•    Basic knowledge Apache, Webservers and Daemon Services
•    Bash Scripting understanding and hands-on experience
•    DBA query skills and DBA admin skills (nice to have)
•    Pearl scripting (nice to have)

Benefits

•    Contract type: full time;
•    25 vacation days/year;
•    Medical & life insurance;
•    Career plan mentoring;
•    Referral bonuses for recommending your friends to work at Ericsson;
•    Flexible benefits from your favorite brands available on flexible benefits portal;
•    Gym subscription (available in flex benefits together with a series of other options);
•    Internal learning platform to develop your knowledge, skills, and proficiencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile-enabled);
•    In case of travel, daily allowance, transport, and accommodation will be paid by the company.
•    Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams.

Vacancy type
  • Full time
Industry
  • Customer Service
Job start date
  • 09/10/2024
Location
  • Bucharest, Romania

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