Domain Support Specialist

You will:

•    Ensure support for the Incident Management process on multiple disciplines (either RAN or TX).
•    Performs periodical health checks on the network for the domains above.
•    Assist with the post-implementation validation of Major Planned Works.
•    Assist with Problem Management post-mortem analysis of major incidents.
•    Connect with field technicians during on-site interventions.
•    Handle from reception until closure of the Trouble Tickets under the Domain Support scope and ensure the time restoration within SLA. The role must take the accurate measures (for example functional escalation or participation to work conferences) to ensure closing in an accurate manner their assignments.
•    Responsible to check constantly and timely the work email and client mailbox, answering all questions and request in a timely manner and taking all vital actions as per agreed processes.
•    Participate in the creation / updating of the procedures and the Technical Instructions to be in line with the technical standards in force. Provide support in improving technical procedures.
•    Experiences and continuous self-improvement in Telecommunication and related activities within the project.

To be successful in the role you must have:

•    Very good understanding of telecommunication networks and network elements (UMTS/LTE/GSM architectures, network topologies & standards, Transmission over SDH, DWDM and MW equipment).
•    On-the-spot management of incidents by ensuring follow-up and escalation in line with the resolution objectives defined with customer.
•    Handling phone calls with Field Force.
•    Proficient English written and spoken.
•    French B1 level or above
•    Ability to react quickly, communication and teamwork.
•    Availability to work in shifts (day/night and weekend) to ensure 24*7 support to operations.
•    Concentrated and distributive attention.
•    Analytical technical thinking and good interpersonal skills.
•    Collect, classify, and interpret information.
•    Good communication skills and team player
•    Eager to learn new things and develop.
•    Perseverance, task orientation, concentration power, curiosity about documenting and problem solving, practical spirit, advising, helping, and developing others, tact, kindness, ambition, self-confidence.