Store Manager

The mission:

• Ensure that all customers receive the highest level of service.
• Maximize selling during heavy traffic periods.  Ensure sales floor is supervised appropriately.
• Create long-term relationships with customers and nurtures repeat business.
• Make appropriate, personalized product and sample recommendations.
• Seek out business opportunities within the community and communicates relevant information to Corporate Sales/Marketing/PR.
• Responsible for conducting physical inventory counts as necessary.
• Responsible for accuracy of all orders placed and received.
• Maintain a regular employee schedule, designed to meet the needs of the business throughout the year.
• Coach employees to achieve their optimum professional development.
• Monitor and achieve together with the team the store KPIs (conversion rate, number of transactions a day, number of items per transaction, value of transactions, etc.).
• Oversee maintenance of all equipment and facilities.
• Maintain adequate stock mix and ideal flow (including collateral, samples, and new products).

What are we looking for?

• Bachelor’s degree in business administration or relevant field.
• Previous experience in a similar role and/or services field.
• Strong leadership skills, with the ability to coach and mentor others.
• Continuously seek opportunities to improve self and others.
• Leads with trust, honesty, and commitment.
• Organization and planning skills and strong problem-solving skills.
• Strong operational skills in a customer-service environment
• Customer management skills.
• Advanced English is a must.

Some of our rewards and perks:

• 💪Unlimited access to the L’Oréal “MyLearning Platform” to boost your competencies development
• Access to the L'Oréal Share&Care package: 25 days annual leave, meal tickets, health & life insurance, personalized Onboarding Plan, career coaching, etc.
• 🍒Cherry on the cake: products from our brands’ portfolio on special occasions.